PAYMENT & SHIPPING

Payment

We accept major Credit cards, Google Pay, Apple Pay, and Shop Pay as our customers’ payment methods. Every transaction will be secured by the associate payment gateway provider. After selecting the item you want to purchase, we will guide you smoothly through the check-out process. 

Shipping & Delivery 

We offer free shipping up to 48 states in the US. Please contact us for international shipping. All items will ship within 24 Hours (Monday - Friday). Payment cleared/received on Friday will be sent on the Next business days. Sometimes shortages may occur with products.  If there are circumstances where we do not have an item to fulfill an order, we will notify you by email by the next business day.

Standard US Shipping 

All the available item will be shipped out within 1-2 business days. 

Processing Time: 1-2 business days / Shipping Time: 3-5 business Days

Canada

We offer shipping option to most Canadian address. Shipping rates do not include duties & taxes.  All prices are in US dollars.

Outside of the US and Canada
We ship to a large number of countries worldwide. All duties, taxes & brokerage fees are not included. All prices are in US dollars. 

Custom Order

All the custom order will be process to be manufactured after the order is confirmed. 

Processing Time: 10-15 business days / Shipping Time: 15-21 business days

Receiving time = Processing time + Shipping time (Shipment maybe delay due to the impact of COVID-19)

Return Policy

If you are not completely satisfied with our products, you may return the item back to us within 30 days. Returns are permitted and must be initiated by the buyer within 30 days from delivery date.

To return an item, you must contact us to request a Return Merchandise Authorization Number (RMA). No return package will be accepted without a valid RMA number. All non-defective, undamaged products are subject to a 15% restocking fee (except where prohibited by law). Restocking fee will not be charged for damaged or defective products.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kustomInterior.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kustomInteriuor.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.